Stressed out at work over job changes

I'm not a person who is resistant to change in any way, but my job has become increasingly stressful in the past 3 months. I work in a call center and serve as a single point of contact for asset transfers into my company. Our phone volumes have picked up exponentially in the past few months and management is more concerned with making sure all of the phone calls are answered as opposed to having us manage our existing book of business. I'm not the kind of person who can just let my existing clients fall by the waste-side, especially if they're ready to complete a transfer. However, in this work environment, I have had to let this happen numerous times. I leave work so incredibly stressed out and lose sleep.Any ideas on how to help me?

sjm00, posted on January 29, 2013 at 10:37 am    Work ethics

Nishta Gupta said February 4, 2013 at 01:21 pm

Dear SJM00,

Any form of stress is not good. If you are losing sleep, then I suggest that you take a break immediately. Apply for leave for at least a week. This will help you cool down and assess the situation.

There are a couple of options that you could explore:
1. Talk to your supervisor about the job stress. Ask him for guidance. If you have already explored this option and there was no help, do you think there are some other influencers who you can talk to about the problem.
2. As a team, do you think there is some solution to this problem? Why not call a meeting and brainstorm about this problem?
3. Look at alternate options. Apply for some new jobs.

You should also understand that every problem comes with a fix. This is just a passing phase and will surely sort out in due course of time. Even the management will realize that they need to keep existing customers happy! So, I suggest that you don't lose sleep over it but take it as a challenge. Happy fixing!

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